Need some help? The following information gives a brief description of how to access and locate information on this site.
1. Using this site
> Main Menu
The menu bar across the top of each page is your main menu. It provides access to the four major sections of this site:
Benefits & Claims I Service Professionals I Resources I About MAIB
Each section has its own colour and image to help identify the section you are in.
Throughout this site you will notice links which are underlined words. This is an example link. Simply click on one of these underlined words and this will take you to another page either within the site or to an external site.
Some links refer to documents rather than pages. This is an example document [file size]
> Download Documents
To download and view most of the documents on this site you will need Adobe® Acrobat™ Reader installed on your computer. Click here to download Adobe Acrobat Reader.
2. Finding information
> Frequently Asked Questions (FAQ’s)
Have a question? Our FAQ’s are a simple way of finding answers to common questions. A link to FAQ’s is located on the bottom left corner of every page. Click here to see if your question has already been answered.
> Site Map
The site map provides a list of all the pages on this site. This should assist you to find the information you are looking for. A link to the site map is located on the bottom left corner of every page.
> Search Tips
A search box for finding information on this site is located on every page. Following are some basic tips to assist with searching.
A simple query uses single words or phrases. For example: entering the word ‘claim’ finds all documents with the word ‘claim’ in them.
3. Still need help?
Telephone: (03) 6336 4800
Fax: (03) 6336 4848Toll Free: 1800 006 224